On Line Shopping Mall for shoppers and bargain hunters. Surf for cool stuff at bargain prices!

$4.99 3 DAYS DELIVERY - EASY 365-DAYS RETURNS

 

Customer Service

 

Shipping & Delivery 

Shipping Options & Product Arrival Time

SurfAvenueMall.com offers three shipping options for in-stock products within the U.S.:         

1] Standard Shipping : The item typically arrives in 4-8 Business Days.

2] Expedited Shipping : The item typically arrives in 3 Business Days.

3] Express Shipping : The item typically arrives in 2 Business Days.

Note:

Shipping Costs

Shipping costs will be noted per item during the checkout process or you may estimate shipping costs from the cart before checkout. We will automatically default to the least expensive method of shipping available, but you will have the option to upgrade your shipping to a different service during the checkout process. If Standard shipping is not available for the item you selected, your shipping level will default to Expedited service.

Shipping cost is calculated on a "per item" or "per pound" basis and is based on the level of shipping service selected (Standard, Expedited, Express).

Shipping to Alaska/Hawaii

There is no extra shipping fee to Alaska and Hawaii with Standard service. There is, however, an additional UPS surcharge of $10 per item for items shipped with Expedited service, and $15 per item for Express service.

Shipping Carriers

To ensure that your package arrives safely and securely, SurfAvenueMall.com partners with shipping industry leaders UPS, UPS Mail Innovations, MailExpress and the United States Postal Service (USPS). You will receive a shipping confirmation e-mail that will confirm which specific carrier was used for your products. Items requested to ship Expedited or Express shipping will be shipped by UPS. UPS, MailExpress and the USPS are utilized for Standard shipping.

You may notice that MailExpress or UPS Mail Innovations begin the process on many shipments arriving from the USPS. That's because the MailExpress and UPS Mail Innovations Processing Facility works in conjunction with the USPS.

Oversized Item Delivery

Some items may require scheduled delivery to your home or business due to size and weight. These items include larger TVs (37" or larger), appliances and furniture.

Shipments to P.O. boxes can only be sent via United States Postal Service (USPS) Standard shipping. You may also be limited to one or two shipping options for larger items, for shipments to certain destinations, and for certain oversized items (such as refrigerators, for example) that require delivery. Shipments to APO and FPO addresses are also limited to standard shipping, but involve slightly different timelines.

Usually, standard delivery time frames are a two-hour window between 7 a.m. to 6 p.m. We are unable to accommodate specific delivery times within these delivery windows. Please try to select a delivery day where you are available all day, and make sure an adult (age 18 or older) is home to sign for the delivery of your item(s). A call will be made to you the day before delivery to review your order and advise you of your two-hour delivery time frame. Time frames cannot be changed. Please review your order information (address, phone numbers and product measurements) before completing your order online.

If your order includes additional products that do not require delivery, they will be shipped separately via UPS or USPS.

PLEASE NOTE: For Fitness Equipment and Outdoor Living purchases, we are only able to provide delivery to the threshold of your residence. No unpacking or setup is included.

PLEASE NOTE: For jewelry products -This items is custom made to order and not stocked. It can take 3-30 days to make but usally 14-21 days on average.

Our Book Products:

Our inventory is comprised of remainders, hurts, returns and closeouts from the publishers. Our books are not used but may be remainder marked by the publisher.

What is a remainder?

Remainders are books which no longer sell fast enough to meet the publishers accounting needs. These books may in fact still be nearly best sellers, but the warehouse space is needed for the next best seller. Many remainders were originally over priced and sell better as remainders than they did at full price. The publishers sell remainders to remainder wholesalers who in turn sell them to retailers. Remainders are the best opportunity for booksellers to increase profit margins, individualize their stores, and build customer loyalty all in one transaction.

What is a hurt?

Hurts are returns from retailers which buy books on a returnable basis from publishers. The publishers sell these returns to wholesalers rather than sort them out and put them back into circulation. Unlike remainders, hurts are often still in print and may include current best sellers. Most hurts are actually in very good condition, though some do show minor signs of wear.

INTERNATIONAL SHIPPING

IC will be providing fulfillment for all orders placed by international customers to any destination in the world.

INTERNATIONAL SHIPPING

IC will provide Standard or Priority shipping options with real time pricing upon checkout. All parcels are

trackable and insured. Most shipments up to 3 pounds receive a complimentary Priority upgrade due to

the competitive rates received through contracts with the carriers.

CARRIERS:

DHL (Primary)

UPS

FedEx

USPS

STANDARD SHIPPING TRANSIT TIMES                               PRIORITY SHIPPING TRANSIT TIMES

Canada 4-6 business days                                                      Canada 1-2 business days

Asia 4-6 business days                                                           Asia 3-4 business days

Western Europe 4-6 business days                                          Western Europe 2-3 business days

Middle East 5-7 business days                                                Middle East 3-5 business days

Australia / New Zealand 5-8 business days                               Australia / New Zealand 3-5 business days

Eastern Europe 5-8 business days                                          Eastern Europe 2-5 business days

Africa 5-8 business days                                                        Africa 2-5 business days

CUSTOMER SERVICE

IC prides itself on providing excellence in customer service on a global scale. Customer support is

provided in 7 languages via email and telephone. Local telephone numbers are provided for customer

convenience in 14 countries. IC customer service hours are 6AM – 6PM PST. IC will provide customer

support throughout the shopping, ordering, and shipping experience as needed and will facilitate all

Returns and Exchanges, as per the policies and procedures of the merchant.

SUPPORTED LANGUAGES

Afrikaans

Chinese

Dutch

English

German

Italian

Portuguese

Spanish

CUSTOMER STATUS UPDATES

IC order status updates are sent via email to the customer throughout the order process. Additionally,

customers may login to their account at

www.InternationalCheckout.com  

Returns

IC manages all Returns and Exchanges via an automated Return Authorization system. Customers

receive detailed instructions in their parcel in addition to the instructions posted on the IC site. IC will

honor the merchant’s existing Return / Exchange policies and will request a Return Authorization from the

merchant before issuing an authorization to the international customer.

 

to check the latest status of their

orders.

Standard updates include:

1. Order confirmation

2. Order Placed with Merchant notification

3. Order Received at IC depot

4. Order Shipped with Tracking Link

 

 

Privacy & Security

At SurfAvenueMall.com ("SurfAvenueMall") we want you to know exactly how and when we collect and use information that can specifically identify you, such as your name, mailing address, phone number, and email address ("personal information"). We do not require that you provide, nor do we collect, any personal information if you are just browsing the Site. We may offer on the Site non-transactional and transaction based services ("Service(s)") in which, subject to applicable terms and availability, you may participate (e.g., submitting product reviews or becoming a Member to buy or sell items through the Storefronts Service). In order to provide you with the Services you request, SurfAvenueMall may require that you first provide certain personal information, which we determine is reasonably necessary in order for us to fulfill your request. If you indicate an interest in participating in a Service, we will identify what specific personal information you must provide prior to collecting such information. Any personal information which we collect from you will only be used for the purposes identified in this Privacy Statement, the SurfAvenueMall Terms of Use and your applicable Member Agreement with SurfAvenueMall, and as may otherwise be indicated at the time the information is collected.

SurfAvenueMall will not disclose your personal information to any third party unless:

1) it is necessary in order to provide you with a particular Service you have requested;
2) it is required of SurfAvenueMall in order to comply with a legal process in any applicable jurisdiction (e.g., court order, subpoena, search warrant, law enforcement request);
3) SurfAvenueMall determines, in its sole discretion, that disclosure is necessary to protect the rights, property, and safety of SurfAvenueMall, its subsidiaries, affiliates, co-brand partners or other parties under contract with SurfAvenueMall, our users, or others; or
4) you have provided such data through a partner's private-level shopping web site

hosted by SurfAvenueMall, in which case SurfAvenueMall may provide your personal data to that partner (SurfAvenueMall is not responsible for its partners' privacy policies or their use, storage and processing of data collected on their web sites). In addition, SurfAvenueMall may transmit information to a merchant, such as an invoice number, which may permit the merchant to deduce the identity of a user/reviewer in the event that a merchant disputes a user review on the grounds that a transaction never took place between the user and the merchant and/or an order was never made by the user in each case for the applicable product(s)/service(s). In certain instances, SurfAvenueMall may request that you provide secondary information (e.g., demographic information), which we may use, for example, to learn more about our customers and to develop and improve our services. Any requests for secondary information will be marked "optional" (or its equivalent). We may compile your personal information with that collected from other customers to create aggregate data. Aggregate data is information about groups of customers and, once compiled, will in no way identify you as an individual. We may disclose aggregate data to our business affiliates, advertisers, and other parties. Our web servers collect from Site visitors statistical information regarding what pages are visited, the date and time of the visits, how long it took a user to download a page, and the TCP/IP address of the user. These automated server functions do not collect this information in a manner intended to identify your individual use of the Site, nor do we use this information for any such purpose. This information is collected to assist us in maintaining a high quality site, as well as providing necessary traffic information to our advertisers. We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. The type of information we collect includes the product codes and prices for merchandise that visitors purchase, and the pages visited. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. The Site contains cookie technology, which collects non-personal information about you which is used to customize the Site for your future use. For example, we utilize a cookie in the BottomLinePrice feature of the Site to store the zip code that you are using to provide customized shipping and sales tax information. In conjunction with our in-house advertising, we use third-party advertising companies to place customized advertisements on the pages you view on the Site. Our third-party advertising companies also separately place or recognize a cookie file on your browser in the course of delivering advertisements to the Site. These companies may use non-personal information collected by the cookies about your visits to the Site and other web sites in order to provide you with advertisements about goods and services of interest to you. The Site contains links to web sites of third parties. SurfAvenueMall is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. SurfAvenueMall adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site. SurfAvenueMall uses third-party advertising companies to serve our ads on the Site. These third-party advertising companies employ cookie and 1x1 pixel .gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites, but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes. If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network's web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. This site will also allow you to review the third-party advertising companies' privacy policies. Privacy Statement for Users Transacting Using the Storefronts Service If you participate in a transaction through the Storefronts Service, you should be aware that SurfAvenueMall will disclose certain of your personal information to the other transacting party as follows: If you are the seller or a buyer using the Storefronts Services, we may provide to the other party to the transaction your: complete name, e-mail and telephone number. In the event that a seller and a buyer in a Storefronts transaction agree to use a money order or cashiers check for transaction payment, the seller is obligated to receive payment at the address that matches the address for a valid credit card on file with For transactional services available to our Members such as those involving our Storefronts Service, in addition to the above, we will request credit card information and additional personal data to SurfAvenueMall. SurfAvenueMall will provide the buyer with the seller's name and address, and sellers must agree to the provision of this information to buyers by SurfAvenueMall. verify your identity. SurfAvenueMall may verify the information provided in membership applications by authorizing a charge on the credit card provided in the application, not to exceed $5.00, but SurfAvenueMall does not actually charge the credit card any money in the verification process.

AS A SELLER USING THE STOREFRONTS SERVICE YOUR CREDIT CARD INFORMATION WILL NEVER BE INTENTIONALLY DISCLOSED TO ANY OTHER MEMBER. SURFAVENUEMALL WILL NOT PASS THE BUYER'S CREDIT CARD INFORMATION TO THE SELLER IF THE BUYER CHOOSES TO PAY WITH A FORM OF PAYMENT OTHER THAN CREDIT CARD. WHEN USING THE STOREFRONTS SERVICE, SURFAVENUEMALL MAY DISCLOSE YOUR CREDIT CARD INFORMATION TO THE SELLER, OR TO THE AGENTS THAT PROCESS THE SELLER'S CREDIT CARD PAYMENTS, ONLY IF YOU SELECT TO PAY VIA CREDIT CARD FOR YOUR PURCHASES. SURFAVENUEMALL MAY ALSO DISCLOSE A MEMBER'S CREDIT CARD INFORMATION TO THOSE COMPANIES THAT SURFAVENUEMALL USES TO AUTHORIZE AND PROCESS CREDIT CARD PAYMENTS.

Privacy Statement for SurfAvenueMall Autos

If you use SurfAvenueMall Autos and click "GET QUOTES", you consent to SurfAvenueMall releasing your name, email, and telephone number as identified in your Member account registration and other details provided by you to Participating Dealers You acknowledge that each Participating Dealer is independent of SurfAvenueMall, and SurfAvenueMall does not control how a Participating Dealer may use your personal information as provided by yourself and/or SurfAvenueMall (subject to applicable terms and conditions). This Privacy Statement is effective as of July 14, 2004 (and last modified April 1st, 2005). SurfAvenueMall reserves the right to modify or revise this Privacy Statement at any time at its sole discretion as set forth at the beginning of the Terms of Use.

 

Safe & Secure Shopping

How safe is it to shop online with a credit card at SurfAvenueMall.com?

At SurfAvenueMall.com, it is safe to use your credit card to make payment for your order.
SurfAvenueMall.com uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact, we have a secure digital certificate in order to maintain this Security Standard.
All your personal information like user name, passwords, and credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet.

SurfAvenueMall.com Cookies Policy

1. Information about cookies:


Cookies are merely text files, used to identify individual users. They are placed in computer's browser to store preferences. Cookies, are not plug ins nor are they programs. They are stored on the computer's hard drive and can be deleted at any time. When you visit the website again, the cookie allows that site to recognize your browser.

Cookies, by themselves, do not tell us email address or other personal information unless a person choose to provide this information to us by, for example, registering at our site. They do not contain any personal information about you. Cookies do not act maliciously on computer systems.

2. Purpose:
We make very limited use of cookies. The few of the purposes are listed below:

We cannot and would not identify individuals and only use the consolidated data to help identify improvements to our site and navigation. We offer you choices when we ask for personal information, whenever reasonably possible. Cookies are stored on the hard drive of the user machine but cookies cannot access any other information stored on the hard drive of the user's computer or any other cookie stored on the same computer.

3. Time Duration the information would be stored:
Cookies expire after ____ days, unless you delete them manually.

4. Option to reject/ block cookies:
You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.

We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible. You can choose not to accept cookies or delete any cookies from your computer, or to alert you every time a cookie is offered by us by changing the settings in your Internet Browser.

You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. Please check “Disable your Cookies” below. You can also manually remove cookies from your system. For more information on how to manually remove cookies from your system, please check “Delete your Cookies” below or lookup Cookies in your Operating System Documentation.

Disable your cookies:
For Windows Systems:

Explorer 6.0 Tools – Internet options – Privacy –Setting – Manually slide the bar up to “Block All Cookies” - OK

Firefox 1.0 Tools – Options - Cookies – Allow sites to set Cookies – Unmark - OK

Netscape 7.1 Edit – Preferences - Privacy & Security – Cookies - Disable all cookies - OK


For Linux System:

Explorer 6.0 Tools – Internet options – Privacy –Setting – Manually slide the bar up to “Block All Cookies” - OK

Firefox 1.0 Tools – Options - Cookies – Allow sites to set Cookies – Unmark - OK


Delete your cookies:
For Windows Systems:

Explorer 6.0 Tools – Internet options – General – Delete Cookies – OK

Fire fox 1.0 Tools – Options - Cookies – Clear All Cookies - OK

Netscape 8.1 Tool – Options – Privacy – view Cookies – Remove All Cookies - OK


For Linux System:

Explorer 6.0 – Internet options – General – Delete Cookies – OK

Firebox 1.0 Tools – Options - Cookies – Clear All Cookies - OK



Deleting or disabling cookies options may vary according to browser and version of the system, so kindly refer to the help menu of the browser, in case you face any difficulty.

However, you may not be able to login/surf some of the pages of the website if cookies are disabled. Please be aware that if you decline the use of cookies set by us, you will be unable to register or use the personalized areas of the site.

 
Returns & Replacements

• Cookies are used by us to analyse users' surfing behaviour within the web site. The cookie contains a unique session identifier, and contains no personal or private data.
• We place cookies to collect aggregate information on the number of visitors to our site and the number of pages viewed. We use cookies to understand site usage and to improve the content and offerings on our sites.
• It is also used for Web site and system administration, including research and development, traffic analysis, user analysis and business decision-making.

Return Policy for Items Purchased Online at SurfAvenueMall.com

We understand that returning products is often a frustrating experience, but SurfAvenueMall.com makes this process a simple one. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.

Return period

Return your item anytime from the date you received your item(s) within the timeframe below:

1] 14 days for computers, monitors, projectors, camcorders, digital cameras, and radar detectors

2] 30 days for all other products

** The above timeframe is a tentative one and can vary from product to product and have a different timeframe specified by a Merchant/Vendor for a particular product.

Non-returnable items

Some items are not covered under the Returns Policy:

1] Completed installation services

2] Books

3] Digital Content

4] Items that have been damaged through customer use or abused

5] Non-defective, opened computer software, movies, music and video games

Items that are defective, damaged in shipping, or incorrect

If you return an item that is defective, is not the item you ordered, or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

Exchanges

SurfAvenueMall.com is not able to exchange items purchased online at this time.

Restocking fee

A restocking fee is applicable in some product categories, unless the item is defective, or the fee is prohibited by law.

Missing item or damaged product fee

If the product is missing the original box, packaging material, contents, accessories and/or manuals, a missing item or damaged product fee may be charged.

To protect your personal data

Please remove all personal data (e.g. computer or wireless phone data) from any returned products. SurfAvenueMall.com is not responsible for any personal data left on or in a returned product.

SurfAvenueMall.com discretion

SurfAvenueMall.com reserves the right to deny any return. Additional exclusions may apply.

 

Terms and Conditions

SurfAvenueMall.com dba Howells Enterprises LLC, a New Mexico Limited Liability

Company, including its successors and assigns, ("SurfAvenueMall") operates the SurfAvenueMall Internet shopping sites and certain co-branded versions of its site under contract other third parties (collectively, the "Site"). You may only use the Site pursuant to the following terms and conditions, which you accept by your use of the Site. Use of the Site is subject to additional terms and conditions defined by our content providers ("Licensors") as stipulated on applicable pages of the Site, which you accept by your use of the Site. SurfAvenueMall reserves the right to modify or revise these Terms of Use and/or Privacy Statement or its other policies at any time at its sole discretion. Any such modifications to the Terms of Use and Privacy Statement shall be effective within forty-eight (48) hours of being posted on the Site unless otherwise stated by SurfAvenueMall in writing. You are bound by such modifications or revisions, and should therefore visit this page frequently to review the terms. Your continued use of the Site following SurfAvenueMall's posting of any changes or modifications to these Terms of Use and/or Privacy Statement will constitute your acceptance of such changes or modifications. In the event that you do not agree to any changes or modifications of these Terms of Use and/or Privacy Statement, you should not continue to use the Site.

LICENSE AND SITE ACCESS

SurfAvenueMall grants you a non-exclusive right and license to access and use the Site for personal, noncommercial purposes, other than to purchase or sell items through the Site's Storefronts Service, or to purchase items from third-party merchants accessible via links on the Site. This license does not include and strictly prohibits: any resale of the Site or its contents; any collection and use of any product listings, descriptions, or prices other than as expressly authorized herein; any derivative use of the Site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Site, including its operation, interface and contents, are covered by United States copyright laws and international laws and treaties, and may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any unauthorized commercial purpose without the express prior written consent of 

SurfAvenueMall. Any unauthorized use shall immediately terminate the licenses and rights granted by SurfAvenueMall and any Licensors hereunder, and may subject you to civil and/or criminal prosecution. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of the Site so long as the link does not portray SurfAvenueMall, its subsidiaries, affiliates, Licensors, co-brand partners and other partners or its or their respective services in a false, misleading, derogatory or otherwise offensive or damaging manner. You may not use any SurfAvenueMall, Licensor, subsidiary, affiliate, co-brand partner, or other partner logo or other proprietary graphic or trademark as part of a link to the Site without first obtaining the express written consent of SurfAvenueMall, the subsidiary, affiliate, co-brand partner or other partner or Licensor (as applicable). SurfAvenueMall does not guarantee continuous, uninterrupted or secure access to its services or the Site, and the operation of the Site may be interfered with by numerous factors outside or within SurfAvenueMall's control.


CONTENT

SurfAvenueMall provides a number of different services to assist you in comparison shopping for products and services on the Site. SurfAvenueMall is paid by merchants or other third parties for listing products and services on the Site and for promotions such as featured merchants, featured products and showcases. Additionally, through the SurfAvenueMall Storefronts Service, SurfAvenueMall provides a venue allowing users who open member accounts through the SurfAvenueMall Member Agreement ("Member(s)"), including both individuals and merchants, to list for sale new and used products that are described on the Site. SurfAvenueMall receives a transaction fee from Storefronts sellers when a Member has completed the purchase of an item made available by a Member for sale on the Site. SurfAvenueMall does not sell, resell or license any of the products listed on the Site, nor is SurfAvenueMall acting as an agent of sale, and SurfAvenueMall disclaims any responsibility for, or liability related to, such products and services (see Disclaimer of Warranties and Limitation of Liability, below). Any questions, complaints or claims related to any product should be directed to the appropriate merchant or seller. SurfAvenueMall does not warrant that product descriptions, pricing, editorial commentary or any other content of the Site, regardless of its source, is accurate, complete, reliable, current or error-free. Site content is provided for informational purposes only and does not constitute an endorsement by SurfAvenueMall of any product, merchant, seller, service, or any reviews or comments thereof regardless of the source of such review or comment. SurfAvenueMall assumes no liability for inaccuracy or incompleteness in its search results, editorial content, user ratings (e.g. user merchant rating, or user product rating) or other content on the Site.

CONTENT SUBMISSION

By contributing or submitting any content to the Site, you warrant that you are the author and owner of the intellectual property rights thereto or have the appropriate license and sublicense rights from the owner, and you grant SurfAvenueMall a worldwide, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such materials and/or incorporate such materials into any form, medium or technology, and you also grant the right to SurfAvenueMall to sublicense and any all of the foregoing rights to third parties, in all cases without 

compensation to you. In addition, you warrant that all "moral rights" that you may have in those materials have been voluntarily waived by you. None of the materials shall be subject to any obligation of confidence on the part of SurfAvenueMall, its agents, subsidiaries, affiliates, Licensors, co-brand partners or other partners and their respective directors, officers, employees, agents and representatives. SurfAvenueMall reserves the right to change, condense or delete any content on the Site that SurfAvenueMall deems, in its sole discretion, to violate the content guidelines or any other provision of this Agreement. You agree that you shall not post or provide any information to/for the Sites: In contributing or submitting any content to the Site, you agree not to use a false or misleading email address, impersonate any person or entity, or otherwise provide any misleading information as to the origin of any content that you submit. You should also note your obligations to indemnify SurfAvenueMall (among others) for the content you submit as set forth in the indemnity section, below. You agree that you that you will not use any device, software or routine to bypass our robot exclusion headers, or to interfere or attempt to interfere with the proper working of the Site or any sales being conducted through the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on SurfAvenueMall's computer systems or communications infrastructure. You agree that you will not use any software robot, spider, other automatic device or manual process to monitor or copy Site pages or the content contained therein without SurfAvenueMall's prior written consent.

MERCHANT REVIEWS

You may submit a merchant review through the Merchant Ratings System on the Site or through the Shopper Satisfaction Survey to describe your shopping experiences with merchants. Upon becoming aware of the same, SurfAvenueMall will omit any merchant review that it determines on the face of the review (only) violates any requirements in this Terms of Use or the Member Agreement. SurfAvenueMall will not itself edit or modify the contents of a merchant review; it will only remove a review in accordance with the foregoing. By providing the Invoice Number, you acknowledge and agree that you may be contacted by SurfAvenueMall and/or the applicable merchant to which/whom the invoice relates. You acknowledge and agree that your review may not be displayed if the Invoice Number does not match the associated information in SurfAvenueMall's records. A merchant may dispute the validity of an invoice identified by you and may submit a complaint to SurfAvenueMall. This may result in SurfAvenueMall opening a user review inquiry. During the user review inquiry, SurfAvenueMall may, in its sole discretion, remove the contested review, and/or require additional data or proof from the user to determine whether the review should remain or be reinstated on the Site. Failure of the user to participate in the user review inquiry will result in the removal of the contested review from the Site. In order to submit a merchant review you may be required to have a Confirmed Member Account or higher.


OTHER BUSINESSES AND LINKS TO OTHER SITES

SurfAvenueMall may provide links to the sites of third-party merchants, affiliated companies, co-brand partners and other parties. These links are provided solely as a convenience to you, and do not constitute an endorsement by SurfAvenueMall of the content of such third-party sites nor of the business practices of such other businesses, entities or individuals. SurfAvenueMall is not responsible for examining or 

evaluating, and does not warrant or claim responsibility in any way, the products, services, offerings or business practices of any of these businesses, entities or individuals or the content of their web sites. You should carefully review their privacy statements and other conditions of use. SurfAvenueMall has no control over the business practices of any third-party merchant or seller, nor does it control in any way the quality, safety or legality of any item listed on the Site or any business transaction that occurs as a result of products listed on the Site.

IN THE EVENT OF A DISPUTE BETWEEN YOU AND A MERCHANT LISTED ON THE SITE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU RELEASE SURFAVENUEMALL, ITS SUBSIDIARIES, AFFILIATES, CO-BRAND PARTNERS OR OTHER THIRD PARTIES UNDER CONTRACT WITH SURFAVENUEMALL, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LEGAL REPRESENTATIVEFROM AND AGAINST CLAIMS AND DAMAGES OF ANY KIND, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH A DISPUTE.

If you are a California resident, by using the Site, you explicitly waive the rights granted to you under California Civil Code 1542, which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THE SITE IS PROVIDED BY SURFAVENUEMALL ON AN "AS IS" AND ON AN "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SURFAVENUEMALL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, GRAPHICS, LINKS, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON THE SITE, OR THEIR ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS. IN ADDITION, THIRD PARTIES PROVIDE SOME OF THE MATERIAL ON THE SITE; TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SURFAVENUEMALL SHALL NOT BE RESPONSIBLE FOR ANY SUCH THIRD PARTY MATERIAL. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE OR ANY TRANSACTION RESULTING THEREOF IS SOLELY AT YOUR OWN RISK. SURFAVENUEMALL DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE SITE OR THE SERVICES. OPERATION OF THE SITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF SURFAVENUEMALL'S CONTROL. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SURFAVENUEMALL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY OR THIRD PARTY RIGHTS REGARDING THE SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PRICEGRABER MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING ANY 

PRODUCTS OR SERVICES REVIEWED ON THE SITE OR BOUGHT AND/OR SOLD USING THE SITE, OR THAT SELLERS OR BUYERS WILL PERFORM AS PROMISED BY THEM, OR THAT THE SITE, ITS SERVERS, OR E-MAIL SENT FROM SURFAVENUEMALL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SURFAVENUEMALL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, OR ANY DAMAGES RELATED TO LOSS OF BUSINESS OR BUSINESS OPPORTUNITIES. CERTAIN STATE LAWS IN THE UNITED STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. IF YOU ARE DISSATISFIED WITH ANY OF THE CONTENTS OF THE SITE, OR DO NOT AGREE WITH THESE TERMS AND CONDITIONS, WITH SURFAVENUEMALL'S PRIVACY POLICY OR ANY OTHER POLICIES OF THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE YOUR USE OF THE SITE.

INDEMNITY

To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold SurfAvenueMall, its subsidiaries, affiliates, co-brand partners, and other parties with which SurfAvenueMall is under contract, and their respective officers, directors, employees and agents free and harmless from and against any claims, actions and demands, including, without limitation, any legal and accounting fees resulting from your use of the Site and/or your breach of the Terms of Use and Privacy Statement and/or Member Agreement, and/or resulting form any and all content you submit to SurfAvenueMall and/or the Site. SurfAvenueMall shall provide notice to you of any such claim, suit or proceeding.

GOVERNING LAW/ARBITRATION

These Terms of Use and Privacy Statement will be governed by and construed in accordance with the laws of the State of California, without regard to principles of conflicts or choice of law. In addition, the application of the United Nations Convention on Contracts for the International Sale of Goods, including any amendments thereto, is expressly excluded hereby. Except for disputes arising from an alleged violation of intellectual property rights or breach of confidentiality, for which the injured party may suffer irreparable harm and may seek a restraining order, preliminary injunctive relief, an injunction, specific performance or other equitable relief and/or legal remedies, and actions to enforce the decisions of the arbitrators, for which action may be taken in any court of competent jurisdiction, all disputes arising out of or related to this Agreement, including the scope, the construction or application of this Agreement, shall be resolved by arbitration in accordance with the commercial arbitration rules of the American Arbitration Association then in force. The arbitration hearings and all meetings pursuant to this section shall be held in Los Angeles, California, USA, and shall be conducted in English. If the parties cannot agree upon a single arbitrator within fifteen (15) days after demand by either of them, each party shall select one arbitrator knowledgeable about Internet commerce in California and the USA generally, and notify the other of its selection, and such two arbitrators shall select a third from a list of arbitrators (with knowledge of the Internet industry) qualified by the American Arbitration Association in California. If this procedure for selecting arbitrators fails, then a neutral arbitrator based in California 

with knowledge of Internet commerce in California and the USA generally shall be selected by the American Arbitration Association to resolve the dispute. The arbitrator(s) shall conduct a hearing within thirty (30) days after their selection. A majority of the arbitrators (if there is more than one pursuant to this clause) shall determine the decision/award, which shall be rendered within five (5) days after the completion of the hearing. The decision of the arbitrator(s) shall be final and binding upon the parties both as to law and to fact, and shall not be appealable to any court in any jurisdiction. The parties shall share the expenses of the arbitrators equally. Nothing in any indemnification provision hereunder shall be construed as having any bearing on the award of attorneys' or arbitrators' fees under this section.


IP OWNERSHIP AND COPYRIGHT INFRINGEMENT

SurfAvenueMall disclaims any responsibility for the content of any third party materials provided through or on its Site or other services ("Third Party Content"). SurfAvenueMall will respond to notices of alleged infringement regarding Third Party Content sent pursuant to, and in accordance with, the Digital Millennium Copyright Act ("DMCA"), which may include SurfAvenueMall removing or disabling access to Third Party Content claimed to be the subject of infringement or other activity. All notices sent to SurfAvenueMall regarding matters other than informing SurfAvenueMall that a party's copyrighted material may have been infringed (and relating only to Third Party Content) will not receive a response through this process. Written notification must be submitted to the following Designated Agent:


INFRINGEMENT NOTIFICATION

To be effective, your infringement notification must include the following: 1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single web site are covered by a single notification, a representative list of such works at that web site;
3. Identification of the material (i.e., the Third Party Content) that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit SurfAvenueMall to locate the material;
4. Information reasonably sufficient to permit SurfAvenueMall to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
5. A statement, as follows: "I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law"; and
6. A statement, as follows: "The information in this notification is accurate, and under penalty of perjury, I swear that I am the copyright owner or that I am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

Upon receipt of the written notification containing the information as outlined in 1 through 6 above:

 


COUNTER NOTIFICATION
 A physical or electronic signature of the Subscriber;
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
3. A statement, as follows: "I swear under penalty of perjury that it is my good faith belief that the material identified above was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled";
4. The Subscriber's name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the Subscriber's address is located, or if the Subscriber's address is outside of the United States, for any judicial district in which SurfAvenueMall may be found, and that the Subscriber will accept service of process from the person who provided notification or an agent of such person. Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above, the DMCA provides that the removed material will be restored or access re-enabled and SurfAvenueMall will comply with this requirement within a reasonable time (or as otherwise required by law), provided SurfAvenueMall's Designated Agent has not received notice from the original complaining party that an action has been filed seeking a court order to restrain Subscriber from engaging in infringing activity relating to the material on SurfAvenueMall's network or system.

To be effective, a Counter Notification must be a written communication provided to SurfAvenueMall's Designated Agent that includes substantially the following: 1.A physical or electronic signature of the Subscriber;
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
3. A statement, as follows: "I swear under penalty of perjury that it is my good faith belief that the material identified above was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled";
4. The Subscriber's name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the Subscriber's address is located, or if the Subscriber's address is outside of the United States, for any judicial district in which SurfAvenueMall may be found, and that the Subscriber will accept service of process from the person who provided notification or an agent of such person. Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above, the DMCA provides that the removed material will be restored or access re-enabled and SurfAvenueMall will comply with this requirement within a reasonable time (or as otherwise required by law), provided SurfAvenueMall's Designated Agent has not received notice from the original complaining party that an action has been filed seeking a court order to restrain Subscriber from engaging in infringing activity relating to the material on SurfAvenueMall's network or system.

 


GENERAL

If any provision of these Terms of Use and Privacy Statement or the Member Agreement is held to be invalid, void or unenforceable for any reason, such provision shall be struck and the remaining provisions shall remain enforceable. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. You agree that these Terms of Use and Privacy Statement and the Member Agreement and all agreements and notices incorporated herein may be automatically assigned by SurfAvenueMall, in our sole discretion, to a third party. You may not assign your obligations to any other entity.

PRIVACY POLICY

At SurfAvenueMall.com ("SurfAvenueMall") we want you to know exactly how and when we collect and use information that can specifically identify you, such as your name, mailing address, phone number, and email address ("personal information"). We do not require that you provide, nor do we collect, any personal information if you are just browsing the Site. We may offer on the Site non-transactional and transaction based services ("Service(s)") in which, subject to applicable terms and availability, you may participate (e.g., submitting product reviews or becoming a Member to buy or sell items through the Storefronts Service). In order to provide you with the Services you request, SurfAvenueMall may require that you first provide certain 

personal information, which we determine is reasonably necessary in order for us to fulfill your request. If you indicate an interest in participating in a Service, we will identify what specific personal information you must provide prior to collecting such information. Any personal information which we collect from you will only be used for the purposes identified in this Privacy Statement, the SurfAvenueMall Terms of Use and your applicable Member Agreement with SurfAvenueMall, and as may otherwise be indicated at the time the information is collected.

SurfAvenueMall will not disclose your personal information to any third party unless:

1)

AS A SELLER USING THE STOREFRONTS SERVICE YOUR CREDIT CARD 

INFORMATION WILL NEVER BE INTENTIONALLY DISCLOSED TO ANY OTHER MEMBER. SURFAVENUEMALL WILL NOT PASS THE BUYER'S CREDIT CARD INFORMATION TO THE SELLER IF THE BUYER CHOOSES TO PAY WITH A FORM OF PAYMENT OTHER THAN CREDIT CARD. WHEN USING THE STOREFRONTS SERVICE, SURFAVENUEMALL MAY DISCLOSE YOUR CREDIT CARD INFORMATION TO THE SELLER, OR TO THE AGENTS THAT PROCESS THE SELLER'S CREDIT CARD PAYMENTS, ONLY IF YOU SELECT TO PAY VIA CREDIT CARD FOR YOUR PURCHASES. SURFAVENUEMALL MAY ALSO DISCLOSE A MEMBER'S CREDIT CARD INFORMATION TO THOSE COMPANIES THAT SURFAVENUEMALL USES TO AUTHORIZE AND PROCESS CREDIT CARD PAYMENTS.

Privacy Statement for SurfAvenueMall Autos

If you use SurfAvenueMall Autos and click "GET QUOTES", you consent to SurfAvenueMall releasing your name, email, and telephone number as identified in your Member account registration and other details provided by you to Participating Dealers You acknowledge that each Participating Dealer is independent of SurfAvenueMall, and SurfAvenueMall does not control how a Participating Dealer may use your personal information as provided by yourself and/or SurfAvenueMall (subject to applicable terms and conditions). This Privacy Statement is effective as of July 14, 2004 (and last modified April 1st, 2005). SurfAvenueMall reserves the right to modify or revise this Privacy Statement at any time at its sole discretion as set forth at the beginning of the Terms of Use.

Copyrights and Trademarks

Content, graphics, format, design, the user interface and other copyrighted material on the Site (collectively, "materials") are protected by copyright law and other intellectual property laws, and are owned by SurfAvenueMall and/or its licensors (as the case may be). The materials from the Site are only available for informational and non-commercial offline use, provided that: the materials are not modified in any way; all copyright and other proprietary notices and markings are retained and reproduced in their entirety on any copy made from any material on the Site; and SurfAvenueMall has, in its sole discretion, given its prior written approval to such use of the Site's materials. Any requests to re-use the Site's materials should be sent to: info@surfavenuemall.com. SurfAvenueMall, SurfAvenueMall.com and The Smart Place to Start Your Shopping are registered trademarks of SurfAvenueMall, and the SurfAvenueMall.com logo and Comparison Shopping Beyond Compare mark are trademarks of SurfAvenueMall. Any other product names, marks, symbols, trade names, company names and/or logos which appear within the Site are the property of their respective owners and appear through the courtesy of, and/or a license from, such owners. Such marks, in addition to the SurfAvenueMall trademarks, are protected by US law, including its laws on trademark and unfair competition, and may also be protected by the laws in other countries.

it is necessary in order to provide you with a particular Service you have requested;
2) it is required of SurfAvenueMall in order to comply with a legal process in any applicable jurisdiction (e.g., court order, subpoena, search warrant, law enforcement request);
3) SurfAvenueMall determines, in its sole discretion, that disclosure is necessary to protect the rights, property, and safety of SurfAvenueMall, its subsidiaries, affiliates, co-brand partners or other parties under contract with SurfAvenueMall, our users, or others; or
4) you have provided such data through a partner's private-level shopping web site hosted by SurfAvenueMall, in which case SurfAvenueMall may provide your personal data to that partner (SurfAvenueMall is not responsible for its partners' privacy policies or their use, storage and processing of data collected on their web sites). In addition, SurfAvenueMall may transmit information to a merchant, such as an invoice number, which may permit the merchant to deduce the identity of a user/reviewer in the event that a merchant disputes a user review on the grounds that a transaction never took place between the user and the merchant and/or an order was never made by the user in each case for the applicable product(s)/service(s). In certain instances, SurfAvenueMall may request that you provide secondary information (e.g., demographic information), which we may use, for example, to learn more about our customers and to develop and improve our services. Any requests for secondary information will be marked "optional" (or its equivalent). We may compile your personal information with that collected from other customers to create aggregate data. Aggregate data is information about groups of customers and, once compiled, will in no way identify you as an individual. We may disclose aggregate data to our business affiliates, advertisers, and other parties. Our web servers collect from Site visitors statistical information regarding what pages are visited, the date and time of the visits, how long it took a user to download a page, and the TCP/IP address of the user. These automated server functions do not collect this information in a manner intended to identify your individual use of the Site, nor do we use this information for any such purpose. This information is collected to assist us in maintaining a high quality site, as well as providing necessary traffic information to our advertisers. We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. The type of information we collect includes the product codes and prices for merchandise that visitors purchase, and the pages visited. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. The Site contains cookie technology, which collects non-personal information about you which is used to customize the Site for your future use. For example, we utilize a cookie in the BottomLinePrice feature of the Site to store the zip code that you are using to provide customized shipping and sales tax information. In conjunction with our in-house advertising, we use third-party advertising companies to place customized advertisements on the pages you view on the Site. Our third-party advertising companies also separately place or recognize a cookie file on your browser in the course of delivering advertisements to the Site. These companies may use non-personal information collected by the cookies about your visits to the Site and other web sites in order to provide you with advertisements about goods and services of interest to you. The Site contains links to web sites of third parties. SurfAvenueMall is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. SurfAvenueMall adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site. SurfAvenueMall uses third-party advertising companies to serve our ads on the Site. These third-party advertising companies employ cookie and 1x1 pixel .gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites, but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes. If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network's web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. This site will also allow you to review the third-party advertising companies' privacy policies. Privacy Statement for Users Transacting Using the Storefronts Service If you participate in a transaction through the Storefronts Service, you should be aware that SurfAvenueMall will disclose certain of your personal information to the other transacting party as follows: If you are the seller or a buyer using the Storefronts Services, we may provide to the other party to the transaction your: complete name, e-mail and telephone number. In the event that a seller and a buyer in a Storefronts transaction agree to use a money order or cashiers check for transaction payment, the seller is obligated to receive payment at the address that matches the address for a valid credit card on file with For transactional services available to our Members such as those involving our Storefronts Service, in addition to the above, we will request credit card information and additional personal data to SurfAvenueMall. SurfAvenueMall will provide the buyer with the seller's name and address, and sellers must agree to the provision of this information to buyers by SurfAvenueMall. verify your identity. SurfAvenueMall may verify the information provided in membership applications by authorizing a charge on the credit card provided in the application, not to exceed $5.00, but SurfAvenueMall does not actually charge the credit card any money in the verification process.

 

Payment, Pricing & Promotions
 

Price Match Guarantee

SurfAvenueMall.com guarantees that if you find a lower price on SurfAvenueMall.com for the same brand and model during the exchange and return period, we will match that price. For purchases made on SurfAvenueMall.com, we will not match our competitors' store or website prices. Please call 1-888-123-4567 for all SurfAvenueMall.com Price Match Guarantee transactions. The SurfAvenueMall.com Price Match Guarantee does not apply for:

- Offers that include shipping charge discounts, gift with purchase, services, financing, bundling of items, free items, pricing errors, mail-in offers and online only offers.

- Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used, and items for sale.

 

 

If you see a lower price at...

... then we'll refund 100% of the price difference, tax included, if:

SurfAvenueMall.com, for an item you already purchased from SurfAvenueMall.com

 

- the product is not excluded based on the conditions above.

- it's within the return and exchange period on your product.

- a product of the same brand and model is in stock at SurfAvenueMall.com

 

 


 

 

 


 

 

 

Frequently Asked Questions

I recently bought an item at SurfAvenueMall.com, and now the item is listed on your Web site at a lower price. Does this qualify for price matching?

Does SurfAvenueMall.com match the prices of other retailers?

How does your Price Guarantee apply to pre-orders and backorders?

How does your Price Guarantee cover "Discount Coupon" orders?


If you purchased an item through a promotion that included a Discount Coupon, and if the price of that item drops in our store, our Price Guarantee does not apply.

 

 



If the price of an item drops at the time of shipment, you will automatically pay the lower price. (Your credit card will not be charged until the time of the product's shipment.)

At this time, the SurfAvenueMall.com Price Match Guarantee does not cover the prices listed by other online or store retailers.

 


We will refund 100% of the difference, including tax, if your product's price is reduced during the return and exchange period on your product.

Viewing Orders
Login into your account to view orders.
Updating Account Information
Login into your account to update account information.

 

Satisfaction Guarantee

If you are not completely satisfied with a product, SurfAvenueMall.com will exchange or refund your purchase within 30 days of the sale date, except as noted below.

For any exchange or refund we need the original receipt and the product must be in its original carton with intact UPC bar code, original packaging, and contain all accessories. Any merchandise missing the original Universal Product Code (UPC) cannot be returned, it may only be exchanged for the same product by returning the item to the SurfAvenueMall.com.

Restocking fees will be applied to any product not returned in "like new condition". Televisions, digital cameras, camcorders, printers, and radar detectors must be returned within 7 days of the sale date, and are subject to a 15% restocking fee.

Charges for delivery services and other fees are non-refundable after the services have been performed.

 

 

Frequently Asked Questions

I recently bought an item at SurfAvenueMall.com, and now the item is listed on your Web site at a lower price. Does this qualify for price matching?

Does SurfAvenueMall.com match the prices of other retailers?

How does your Price Guarantee apply to pre-orders and backorders?

How does your Price Guarantee cover "Discount Coupon" orders?

 


I recently bought an item at SurfAvenueMall.com, and now the item is listed on your Web site at a lower price. Does this qualify for price matching?
We will refund 100% of the difference, including tax, if your product's price is reduced during the return and exchange period on your product.

Does SurfAvenueMall.com match the prices of other retailers?

How does your Price Guarantee apply to pre-orders and backorders?

How does your Price Guarantee cover "Discount Coupon" orders?


If you purchased an item through a promotion that included a Discount Coupon, and if the price of that item drops in our store, our Price Guarantee does not apply.

If the price of an item drops at the time of shipment, you will automatically pay the lower price. (Your credit card will not be charged until the time of the product's shipment.)

At this time, the SurfAvenueMall.com Price Match Guarantee does not cover the prices listed by other online or store retailers.

If you purchased an item through a promotion that included a Discount Coupon, and if the price of that item drops in our store, our Price Guarantee does not apply.

If the price of an item drops at the time of shipment, you will automatically pay the lower price. (Your credit card will not be charged until the time of the product's shipment.)

At this time, the SurfAvenueMall.com Price Match Guarantee does not cover the prices listed by other online or store retailers.
We will refund 100% of the difference, including tax, if your product's price is reduced during the return and exchange period on your product.

 

 

INTERNATIONAL ORDERS

Surfavenuemall has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?


International shipping is currently available WORLDWIDE from Surfavenuemall. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:             support@internationalcheckout.com.

PHONE:            USA Phone: +001.310.601.8196

USA and Canada: +1.866.682.0641

UK Phone: +44.20.8133.2436

Australia Phone: +61.28003.4685

Denmark Phone: +45.36.950312

Sweden Phone: +46.4069.35779

Hong Kong Phone: +852.8175.6057

Japan Phone: +81.50.5534.6826

Finland Phone: +358.(02)3619.0437

Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017

Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408

All Others: +001.310.601.8196

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

 

Testimonials

We want you to love your Shopping Experience with SurfAvenueMall and we would love to hear about your experience with us.

"WOW! Thank you! I received my order SO quickly. Thanks so much! You all exceeded my expections and created a new level of satisfaction for online shoppers.- I'll be back soon!" - Allison, Atlanta.

"Great shopping experience -- the merchandise was affordable and it was delivered on time and perfect condition. " - Janice, Los Angeles.

"Thanks very much for your prompt response to my order. My wife was very, very, VERY happy with the iPhone, so my status as A Good Husband is intact, at least until Christmas." - Mike, Dallas.

""I was very pleased with the service and the delivery was very speedy. Thank you." - Stephanie, London, UK

"Excellent Service. Would love to come back again ... again ... again .. n AGAIN!!" - Sean, Bronx.

"Thanks for the quick replacement for the Dmaged necklace. You guys made my day." - Michelle, San Francisco.

 

 

 

 

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catalog.vertnav838
right216
online.right196
header142
content140
cms.wrapper107
top.menu94
cms_page85
catalog.topnav.xmllinks45
head25
after_body_start4
before_head_end4
freecms.sidebar.left.top4
right.reports.product.compared3
freecms.menu.top3
google_analytics3
db8dc5cfd93c4b7606c8510d61454c612
freeshippingincentive2
lytebox.config2
tags_popular2
festivalbackground2
freecms.sidebar.right.bottom2
optional_zip_countries2
right.reports.product.viewed2
before_body_end2
freecms.sidebar.left.bottom1
freecms.sidebar.right.top1
nomorespam_newsletter1
top.links1
cart_sidebar1
freecms.content.top1
left.newsletter1
top.search1
ANONYMOUS_1391
wordpress.blog.feed1
orderbeforex1
freecms.menu.bottom1
footer1
top.menu.child30
sticsrichsnippets_page_logo0
catalog.compare.sidebar0
munoz0
snowflakes.show0
right.poll0
magazento_social_core0
breadcrumbs0
global_messages0
global_notices0
lightboxes_head0
de44d15495d913da76cdd5c54c8d70520
recolize.recommendation.engine.add.to.wishlist0
store_language0
online.left0
wishlist_link0
googleoptimizer.control.script0
recolize.recommendation.engine.add.to.cart0
magoch.quickinform0
ip.googleplus.content0
christmasfestiveheader0
googlewebmastertools0
page_content_heading0
christmasfestivecontent0
recolize.recommendation.engine.javascript.snippet0
core_profiler0
top.container0
beetailer0
Total time spent rendering uncached blocks:4324